PRIVACY POLICY

Rooted Mechanical, LLC
Effective Date: Jan 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Rooted Mechanical, LLC ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All SMS opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information

Name, email address, phone number, and service address
Information submitted through contact forms or service requests
Opt-in records and timestamps for SMS and email communications

Non-Personal Information

IP address, browser type, and device information
Website usage data and analytics
Cookies and tracking technologies

Customer Communication

HVAC service inquiries and requests
Appointment details and communication history
Customer feedback

2. How We Use Your Information

We use your information to:

Provide HVAC installation, repair, and maintenance services
Respond to inquiries and schedule appointments
Communicate service updates and reminders
Improve website performance and user experience
Maintain communication preferences and consent records
Ensure security and prevent fraud

3. SMS Messaging & Compliance

By opting into our SMS messaging, you agree to receive text messages related to your service request.

Opt-In & Consent

SMS is only sent after explicit opt-in
Consent is recorded and stored securely
We comply with TCPA and CTIA guidelines

Opt-Out Instructions

Reply "STOP" at any time to unsubscribe
You will receive a confirmation message
No further messages will be sent unless you opt back in

Message Frequency

Varies based on your service requests
Messages relate only to your requested services

Help

Reply "HELP" for assistance
Or contact us at: [email protected]

Carrier Disclaimer

Message and data rates may apply
Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties for marketing purposes. Information may be shared with service providers only for message delivery. SMS opt-in data is never shared outside required service delivery.